Right to Cancel

At Onabloom, we respect our customers’ rights and strive to provide a transparent and secure shopping experience.

In accordance with Article 49 of the Consumer Protection Code (Law No. 8,078/1990), for online purchases, consumers may exercise their right to cancel within 7 (seven) consecutive days, starting from the date they receive the product.

How do I request a cancellation?

If you wish to exercise your right to cancel, contact Onabloom through one of our official customer service channels within 7 consecutive days of receiving your order.

To help us process your request faster, please provide:

• Full name;
• Order number;
• Product you wish to return;
• Contact details used when placing the order.

You do not need to provide a reason to exercise your right to cancel within the statutory period.

How does the return process work?

Once we receive your request, our team will provide the necessary instructions for returning the product.

Shipping instructions will be provided through our official customer service channels.

You will not be responsible for return shipping costs when you exercise your right to cancel under the conditions established by law.

Do I need to keep the original packaging?

Whenever possible, we recommend returning the product with its packaging, accessories, manuals, and any other items received.

However, opening the packaging alone cannot prevent you from exercising your right to cancel within the statutory period.

How does the refund process work?

When you exercise your right to cancel, the amounts paid in connection with the purchase will be refunded in accordance with applicable law.

If payment was made through Mercado Pago, the refund will be processed using the original payment method and in accordance with the procedures applicable to that payment method.

The time it takes for the funds to become available may vary depending on the financial institution, card issuer, or payment method used.

Products showing signs of use

The right to cancel allows consumers to assess the product they receive. However, we recommend handling products with care during this period.

For beauty, skincare, and personal care products in particular, matters relating to the product’s integrity, safety, and sanitary condition may be assessed individually, always in accordance with the rights provided under Brazilian law.

Defective or damaged products

The right to cancel is separate from situations involving defective or damaged products, incorrect items, or any other discrepancy related to an order.

If you receive a product in any of these conditions, contact us as soon as you identify the issue so we can advise you on the appropriate procedure under our Returns and Exchanges Policy and applicable law.

How can I get in touch?

To exercise your right to cancel or request information about a return, use the official customer service channels available on our website.

Our team will be available to guide you through the entire process.

Onabloom—transparency and care at every stage of your shopping experience.