Terms and Conditions of Use

Welcome to Onabloom.

These Terms and Conditions of Use set out the rules governing access to, browsing of, registration with, and purchases from our online store.

By accessing the website, creating an account, or making a purchase, the user declares that they agree to the terms set out in this document, as well as the other policies available on the platform.

We recommend carefully reading these Terms before using our services.

1. Acceptance of the Terms

By using the Onabloom website, the user declares that they have read, understood, and agree to these Terms and Conditions of Use.

If you do not agree with any of the terms presented, we recommend that you do not continue using the platform or make any purchases.

Use of the store may also be subject to other policies available on the website, including:

• Privacy Policy;
• Cookie Policy;
• Payment Policy;
• Shipping and Delivery Policy;
• Exchanges and Returns Policy;
• Warranty Policy;
• Right of Withdrawal.

These documents supplement these Terms and form part of the conditions applicable to use of the store.

2. User Registration and Account

To use certain features or make purchases, you may need to provide personal and registration information.

The user agrees to provide truthful, complete, up-to-date, and accurate information.

The information requested may include full name, CPF (Brazilian taxpayer ID), address, telephone number, email address, and other information required to process the order.

Onabloom is not responsible for problems resulting from the user's provision of incorrect or incomplete information.

3. Account Security

If an account is created, the user is responsible for keeping their login credentials confidential.

We recommend that you:

• Do not share passwords with others;
• Use strong passwords;
• Avoid using the same password for different services;
• Log out when using shared devices;
• Immediately report any suspected unauthorized access.

The user is responsible for activities carried out through their account when they result from the use of their credentials, without prejudice to any responsibilities legally attributable to Onabloom.

4. Appropriate Use of the Platform

The Onabloom website must be used exclusively for legitimate purposes.

You may not use the platform to:

• Engage in illegal activities;
• Attempt to commit fraud;
• Deliberately enter false information;
• Attempt to gain unauthorized access to systems;
• Interfere with the operation of the store;
• Introduce malicious code, viruses, or harmful programs;
• Copy, exploit, or improperly use protected content;
• Engage in any activity that could harm Onabloom, its customers, or partners.

Measures may be taken to protect the platform's security whenever suspicious activity is identified.

5. Product Information

Onabloom strives to present product information clearly and accurately.

Product pages may include information such as:

• Photographs;
• Descriptions;
• Features;
• Ingredients, where applicable;
• Dimensions;
• Colors;
• Usage recommendations;
• Prices;
• Availability.

Despite our efforts to keep information up to date, minor differences in how products are presented may occur.

For example, colors may vary depending on the settings, brightness, and quality of the screen used by the customer.

6. Beauty and Skincare Products

Beauty, skincare, and personal care products sold by Onabloom must be used in accordance with the manufacturer's instructions.

Results may vary from person to person depending on factors such as:

• Skin type;
• Frequency of use;
• Skincare routine;
• Individual circumstances;
• Method of application;
• Sensitivity to certain ingredients.

Information provided in the store is for informational purposes only and should not be interpreted as a diagnosis, treatment, or medical advice.

If you have allergies, skin conditions, or specific sensitivities, we recommend checking the product's ingredients and seeking professional advice when necessary.

7. Prices and Commercial Terms

All prices displayed in the store may change without prior notice, subject to the terms applicable to orders already completed.

The price applicable to a purchase will be the one displayed when the order is placed.

Promotions, discounts, coupons, and other commercial terms may have:

• A specific duration;
• Limited quantities;
• Specific rules;
• Eligible products;
• Specific terms of use.

Expired promotions do not entitle customers to retroactively apply the same terms to orders placed outside the promotion's validity period.

8. Correction of Information and Obvious Errors

Onabloom strives to keep prices, descriptions, and other information up to date and accurate.

However, clerical, technical, or typographical errors may occur.

If a significant discrepancy is identified in an order, the customer may be contacted to clarify the matter and determine the appropriate course of action, always in compliance with applicable law.

9. Product Availability

Adding a product to the shopping cart does not necessarily reserve it.

Availability is determined during the processing and confirmation of the order.

In exceptional circumstances, an item may become unavailable after a purchase has been made.

If this happens, the customer will be notified and given appropriate guidance regarding the available alternatives.

10. Placing and Confirming an Order

An order will only be considered processed once payment has been confirmed.

Before confirmation, an order may have a status such as:

• Awaiting payment;
• Payment pending;
• Under review.

Payment will be confirmed by the financial intermediary responsible for the transaction.

11. Payment Methods

Payments made in the store are processed through Mercado Pago, using the payment methods available at checkout.

Options may include:

• Credit card;
• PIX;
• Bank slip, when available;
• Other methods offered by the payment intermediary.

Each method may have its own terms, approval times, and rules.

For complete information, please see our Payment Policy.

12. Payment Review and Approval

Transactions made by card or other payment methods may be subject to security and risk review procedures.

Payment approval depends on the financial intermediary, bank, or payment processor responsible.

Onabloom does not control the internal criteria financial institutions use to approve or decline specific transactions.

13. Shipping and Delivery Time

The estimated delivery time for orders placed with Onabloom is 15 to 20 business days after payment confirmation, in accordance with the terms set out in our Shipping and Delivery Policy.

Saturdays, Sundays, and public holidays are not considered business days.

The customer is responsible for providing accurate information required for delivery.

Incorrect or incomplete information may cause delays or prevent delivery from being completed.

14. Tracking

When available, the customer will receive information to track their order.

It may take some time for the tracking code or link to show the first updates after dispatch.

A temporary lack of tracking updates does not necessarily mean there is a problem with the order.

15. Orders Containing Multiple Products

Orders containing multiple products may occasionally be shipped in separate packages.

In such cases:

• Products may have different tracking codes;
• Tracking updates may occur separately;
• Items may arrive on different dates.

Receiving only part of an order does not necessarily mean the remaining products have been canceled.

16. Exchanges, Returns, and Right of Withdrawal

Exchanges, returns, and cancellation requests must comply with the terms set out in the specific policies provided by Onabloom and applicable law.

For purchases made online, consumers may exercise their right of withdrawal within the applicable statutory period.

For complete information, please see our Exchanges and Returns Policy and the Right of Withdrawal page.

17. Product Warranty

Products sold by Onabloom are covered by the warranties required under applicable law.

Issues related to manufacturing defects will be reviewed in accordance with the product's characteristics and the terms set out in our Warranty Policy.

Damage demonstrably caused by improper use, accidents, or use contrary to the manufacturer's recommendations may not constitute a manufacturing defect.

18. Intellectual Property

All content made available on the Onabloom website, including, where applicable:

• Trade name;
• Visual identity;
• Logos;
• Photographs;
• Texts;
• Graphic elements;
• Banners;
• Layouts;
• Illustrations;
• Videos;
• Icons;
• Promotional content;
• The platform's visual design.

This content is protected by applicable intellectual property laws or used with the authorization of the respective rights holders.

Reproducing, distributing, modifying, commercializing, or improperly using these materials without authorization may infringe the rights of Onabloom or third parties.

19. Third-Party Links and Services

The platform may use integrations or provide links to third-party services.

These may include:

• Payment platforms;
• Logistics providers;
• Social media networks;
• Customer service systems;
• Analytics tools;
• Other solutions used to operate the store.

Onabloom does not have full control over the policies, content, or practices of external platforms.

When using third-party services, users may also be subject to the applicable terms and policies.

20. Privacy and Data Protection

Personal data collected while using the platform will be processed in accordance with our Privacy and Data Protection Policy and applicable law.

Onabloom strives to adopt measures to protect information provided by customers and visitors.

For more details about the collection, use, storage, and sharing of data, please see our Privacy Policy.

21. Cookies

The store may use cookies and similar technologies to:

• Ensure the platform functions properly;
• Keep items in the shopping cart;
• Save certain preferences;
• Analyze performance;
• Improve the browsing experience;
• Support marketing activities, where applicable.

More information is available in our Cookie Policy.

22. Website Availability

Onabloom works to keep its platform available and functioning properly.

However, temporary interruptions may occur due to circumstances such as:

• Maintenance;
• Updates;
• Server instability;
• Connection issues;
• Third-party service failures;
• Unexpected technical events.

Whenever possible, measures will be taken to restore the platform's proper functioning.

23. Limitation of Liability

To the extent permitted by law, Onabloom will not be liable for circumstances arising exclusively from external factors beyond its reasonable control.

This may include failures caused by:

• The user's internet connection;
• The user's own devices;
• External services;
• Unforeseeable events;
• Improper use of the platform;
• Incorrect information provided by the customer.

Nothing in these Terms is intended to exclude or limit consumer rights guaranteed under Brazilian law.

24. Security

Onabloom adopts security measures to protect the platform and the data processed while the website is being used.

Users should also follow good security practices, such as:

• Not sharing their credentials;
• Not providing authentication codes to others;
• Avoiding suspicious links;
• Using protected devices;
• Checking that they are using Onabloom's official channels.

25. Communications with Customers

Onabloom may contact customers to send information related to:

• Orders;
• Payments;
• Shipping;
• Tracking;
• Delivery;
• Exchanges;
• Returns;
• Refunds;
• Account security;
• Customer service.

Where permitted and applicable, promotional communications may also be sent.

26. Changes to These Terms

Onabloom may update these Terms and Conditions of Use whenever necessary to reflect:

• Operational changes;
• New features;
• Changes to services;
• Security updates;
• Legal or regulatory changes.

The current version will be available on this page and will take effect, as applicable, upon publication.

We recommend reviewing this document periodically.

27. Governing Law

These Terms will be interpreted in accordance with applicable Brazilian law, particularly rules concerning e-commerce, data protection, and consumer protection.

Nothing in these Terms shall be interpreted as restricting rights guaranteed to consumers under applicable law.

28. Customer Service

If you have questions about these Terms and Conditions, orders, payments, deliveries, or any other aspect of using our store, please contact us through Onabloom's official customer service channels.

Our team will be available to provide the necessary guidance.

29. Our Commitment

Onabloom believes that trust and transparency are essential to a great shopping experience.

That is why we strive to provide clear information about our products, payments, deliveries, and policies, while maintaining a responsible relationship with our customers.

Onabloom beauty, care, trust, and transparency at every step of your experience.

© Onabloom All rights reserved.