Shipping and Delivery Policy

Shipping and Delivery Policy

This policy outlines the rules and procedures adopted by Onabloom to ensure the processing, shipping, and delivery of orders placed in our store.

1. Delivery Times

Estimated delivery takes between 15 and 20 business days, starting after payment confirmation and order approval.

Delivery times may vary within this period depending on the delivery address, logistical availability, the carrier responsible, and other shipping-related conditions.

Saturdays, Sundays, and holidays are not considered business days.

2. Order Processing

The delivery time begins after payment confirmation and order approval by the payment system.

Once confirmed, the order goes through processing, picking, preparation, and dispatch.

3. Shipping Costs

When shipping fees apply, the cost will be shown to the customer during checkout, before the order is finalized.

Shipping costs may be calculated based on factors such as:

  • ZIP code and delivery address location;
  • Product weight;
  • Package dimensions;
  • Number of items in the order;
  • Terms of the available shipping method.

4. Tracking

After the order has been handed over to the carrier or logistics provider responsible, the tracking number or link will be provided as soon as it becomes available.

Customers can use this information to track the delivery until the order is received.

In some cases, it may take a few days for the first tracking update to appear after dispatch.

5. Delivery Attempts

The carriers responsible may make more than one delivery attempt at the address provided by the customer.

If no one is available to receive the order, or if the address is incorrect, incomplete, or otherwise inconsistent, delivery may not be completed.

In these situations, the order may be sent out for another delivery attempt or returned to the distribution center, in accordance with the procedures of the company responsible for shipping.

We therefore recommend carefully checking all address details before completing your purchase.

6. Incorrect or Incomplete Address

Customers are responsible for providing the correct information needed to deliver their order.

We recommend checking:

  • Recipient's full name;
  • ZIP code;
  • Street or avenue;
  • Number;
  • Apartment, suite, or other details, if applicable;
  • Neighborhood;
  • City and state;
  • Contact phone number.

If you notice an error after placing your order, contact Onabloom as soon as possible.

Once the order has been handed over for shipping, it may not be possible to change the delivery address.

7. Orders with More Than One Product

Orders containing more than one product may occasionally be shipped in separate packages.

In these cases, products may have different tracking numbers and arrive on different dates, while remaining within the estimated delivery time.

8. Delivery Delays

Our estimated delivery time is 15 to 20 business days. However, exceptional circumstances may temporarily affect shipping.

These circumstances may include weather conditions, periods of high order volume, holidays, service disruptions, logistical restrictions, or other events beyond Onabloom's direct control.

If the maximum delivery time has passed and your order has not arrived, we recommend contacting us through our official customer service channels so we can look into the situation.

9. Order Marked as Delivered

If tracking shows that your order was delivered but you have not been able to find the package, we recommend first checking with:

  • Family members or others at the address;
  • The building's concierge or reception desk;
  • Anyone responsible for receiving packages;
  • Nearby locations designated for package delivery.

If you still cannot locate your order, contact us for further instructions.

10. Delivery Support

If you have any questions about shipping, tracking, or delivery of your order, please contact us through Onabloom's official customer service channels.

To help us assist you more quickly, please have your order number and, if available, the tracking number ready.

Estimated delivery time: 15 to 20 business days after payment confirmation.

Onabloom—care and transparency, from your order to your door.

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