Data Security and Protection

At Onabloom, the security of our customers’ information is taken seriously at every stage of the shopping experience.

Our commitment is to provide a safe, reliable, and transparent digital environment so you can browse, choose your products, and make payments with peace of mind.

We use technological resources, security procedures, and data protection best practices to reduce the risks of unauthorized access, fraud, interception, and improper use of personal information.

1. Secure Environment and Data Encryption

The Onabloom website uses SSL (Secure Sockets Layer) encryption technology, which protects the transmission of information between the customer’s device and the online store.

This technology creates an encrypted connection, making it harder for third parties to intercept information transmitted while browsing.

Data protected during transmission includes information such as:

• Name and account details;
• Delivery address;
• Phone number;
• Email address;
• Information related to orders;
• Data submitted during the checkout process.

We always recommend checking that your browser displays a padlock icon next to the website address before entering any personal information.

2. Payment Information Security

Onabloom does not directly store complete, sensitive credit card information on its servers.

Payment data is processed through specialized platforms and secure financial processing environments.

Transactions made in our store are processed by Mercado Pago, which is responsible for processing and securing payment-related information.

As a result, sensitive information, such as the full card number and security code, is handled within the payment provider’s own infrastructure.

3. Personal Data Protection

Information provided by customers is used only for purposes related to the store’s operations and the provision of requested services.

This data may be required, for example, to:

• Process and confirm orders;
• Identify payments;
• Make deliveries;
• Send purchase-related communications;
• Provide customer support;
• Process exchanges, returns, and refunds;
• Prevent fraudulent activity;
• Meet legal and regulatory obligations;
• Improve the browsing and shopping experience.

Onabloom takes measures to restrict access to personal information to only those people, systems, and partners that need the data to perform functions related to the store’s operations.

For more information about how personal data is handled, we recommend consulting our Privacy Policy.

4. Fraud Prevention and Analysis

To increase transaction security, certain orders may undergo automated or manual review procedures.

These checks may consider various order- and payment-related information to identify suspicious behavior or potentially unauthorized transactions.

In certain situations, a purchase may undergo additional review before final approval.

This procedure is intended to protect both the customer and Onabloom from potential fraud attempts.

5. Information Verification

In specific situations, it may be necessary to verify certain information provided during the purchase.

If this occurs, we will contact you through Onabloom’s official channels.

Onabloom will never ask for your personal password by email, WhatsApp, phone, or any other customer service channel.

We also recommend that customers never share passwords, authentication codes, or other confidential information with third parties.

6. Customer Account Security

If you create an account in our store, you are responsible for keeping your login information secure.

We recommend that you:

• Use a unique password that is difficult to guess;
• Avoid using birth dates, names, or simple sequences as passwords;
• Do not share your password with others;
• Avoid saving login information on public computers;
• Log out when using shared devices;
• Keep your phone, computer, and browser up to date;
• Be wary of messages asking for personal or financial information.

If you notice any suspicious activity related to your account, we recommend contacting us immediately.

7. Protection Against Phishing Attempts

Scammers may try to impersonate well-known companies through fake messages, pages that look similar to official websites, or unauthorized contacts.

For this reason, we recommend always checking that you are accessing Onabloom’s official channels before providing any information.

Never share passwords, codes received by SMS, authentication codes, complete card details, or other confidential information through suspicious contacts.

If you have any doubts about a message claiming to be from Onabloom, contact us directly through the official channels listed on our website.

8. Safe Use of Devices

Some aspects of security also depend on the precautions taken by users themselves.

For safer browsing, we recommend that you:

• Keep your operating system up to date;
• Use up-to-date browsers;
• Avoid making purchases over public or unknown Wi-Fi networks;
• Use security and protection software on your devices;
• Do not click suspicious links received by email, SMS, or messaging apps;
• Carefully check the website address before entering personal information.

9. Sharing Information with Partners

To process and deliver an order correctly, certain information may be shared with companies directly involved in the operation.

This may include:

• Payment platforms;
• Management systems;
• Companies responsible for order processing;
• Carriers and logistics operators;
• Technology service providers;
• Customer service platforms.

Only the information necessary to perform each service will be shared.

10. Updating Security Measures

Technologies used on the internet are constantly evolving.

For this reason, Onabloom may periodically update its tools, procedures, and practices related to digital security, always aiming to improve the protection of information and our customers’ experience.

This page may also be updated whenever operational, technological, or legal changes require it.

11. Noticed Any Suspicious Activity?

If you notice anything unusual related to your account, order, payment, or a communication received in Onabloom’s name, contact us through our official channels.

The sooner a suspicious situation is reported, the greater the chance of investigating it and taking the necessary measures.

12. Our Commitment to You

At Onabloom, we believe a great shopping experience begins with trust.

That is why we work to provide an increasingly safe, transparent shopping and browsing environment that is equipped to protect our customers’ information throughout their entire journey.

When you shop at Onabloom, you can count on a store committed not only to beauty and self-care, but also to the security, privacy, and protection of your information.

Onabloom — beauty, care, and security in every detail.

© Onabloom — All rights reserved.